our solutions

IT Support

overview

What is IT Support?

IT faults, failures or outages can be daunting (not to mention expensive) for any business. That’s why so many companies are choosing proactive, IT Support for their business technology.

Unlike a reactive IT Support service, where issues are fixed after they’ve occurred, Managed IT is proactive. It ensures any potential faults are identified and resolved before they develop into issues. It also provides businesses with insight into areas for growth, development or streamlining.

The Virtanix IT service isn’t just comprehensive – it’s also scalable. This means that if your business grows, so too can your level of support. Scalability comes with its own cost benefits, with prices only increasing as the business grows alongside its requirements.

Managed IT Support are also suitable for temporary support to manage a new product or service launch.

Get in touch to find out more about how your IT can be fully managed by our team of experts and ultimately work harder for your business.

Solutions

Comprehensive IT Support include

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    PC and server support

    Your IT systems are mission-critical, so our friendly engineers are ready to deliver expert support with response times tailored to your needs.

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    Infrastructure management

    We’re experts in the design and installation of high-performance IT systems that deliver optimal network performance.

  • strategic

    Strategic planning

    Virtanix works closely with clients to ensure IT infrastructure is being reviewed regularly in line with the changing needs of your organisation.

  • clock

    24/7 monitoring

    Our monitoring systems keep a check on your network around the clock to prevent small issues escalating into major faults.

Details

Why choose Virtanix IT

Years experience

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Years experience
Service desk

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Service desk
Certified experts

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Certified experts
End user satisfaction

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End user satisfaction
Cloud migrations

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Cloud migrations
IT Support

Virtanix plans

We bring years of hands-on technical experience, delivering complex technology with a core focus on the needs of the end user for our client’s businesses.

Remote

Unlimited remote and telephone support (Monday—Friday, 8am –6pm)
  • Includes:
  • Proactive monitoring
  • 4hr contracted SLA for medium priority with 1hr target
  • Monthly reporting
  • Basic Security Awareness Training
  • 24x7 ad-hoc phone line*
  • Quarterly Reviews
  • Microsoft Patch Management
  • Third Party Patch Management

Onsite

Remote + Onsite IT Suport (Monday—Friday, 8am –6pm)
  • Includes:
  • Proactive monitoring
  • 4hr contracted SLA for medium priority with 1hr target
  • Monthly reporting
  • Basic Security Awareness Training
  • 24x7 ad-hoc phone line*
  • Quarterly Reviews
  • Microsoft Patch Management
  • Third Party Patch Management
  • Onsite support (8 hour target)
  • Network support

24x7

Unlimited Remote + Onsite
  • Includes:
  • Proactive monitoring
  • 4hr contracted SLA for medium priority with 1hr target
  • Monthly reporting
  • Basic Security Awareness Training
  • 24x7 ad-hoc phone line*
  • Quarterly Reviews
  • Microsoft Patch Management
  • Third Party Patch Management
  • Onsite support (8 hour target)
  • Network support
  • Managed antivirus
  • 1hr contract SLA for Critical tickets

*ad-hoc out of hours phone line is at additional charge

The guys at Virtanix IT have really helped us with our managed IT services
Marketing Co, Partner